About
Welcome to NextGen Consulting.
We provide IT consulting services to organizations that use either Microsoft Dynamics 365 or Amdocs CRM (or legacy Clarify) platforms.
Having over 17 years with full life cycle of CRM projects (Dynamics 365 / Power Apps, Amdocs CRM / Clarify), broad enterprise and telecom industry knowledge, in-depth experience with OSS / BSS, CRM, Service Assurance, Marketing and Sales business processes, we offer flexible variety of services aimed at both the telecom and the enterprise organizations such as:
- Provide complete turn-key solutions ( Amdocs Smart, Thin, Classic clients, Microsoft Dynamics CRM)
- Subcontract Design and development
- High level business design and documentation
- Detailed level technical design and documentation
- Develop design to a deliverable solution using agile methodologies
- Improve user experience (UI design and implementation)
- Design and Development Management
- Create user workshops for business analysis and requirements gathering
- Provide training for developers and business users
- Design complete solution architecture
- Inspect external provider deliverables
Our people have hands-on implementation expertise with implementing various business processes using rich selection of front end technologies such as Microsoft Dynamics CRM and Amdocs CRM (Smart Client, thin client, and Clarify Classic Client).
We can use this expertise to help your organization migrate existing legacy application to a newer platform, or simply provide any level of design (high level, low-level) and implementation to fit your organization needs.
Join our LinkedIn Smart Client Group to get immediate updates and share your ideas, needs and comments.
See more on Yuval Rashelbach.
For further information view profile at http://il.linkedin.com/in/yuvalr
or contact Yuval Rashelbach at yuval.rashelbach@nextgencon.com
NextGen Consulting 
Yuval,
Great site and amount of info is phenomenonal. I have a question though:
What additional load does moving from Classic client-> Smart Client put on user/Workstation? If the desktops are old would the performace further degarde if we move to Smart Client?
Mayank,
Moving from Classic client to Smart client should certainly improve performance.
Old Classic Client is a Client-Server MFC (Microsoft Foundation Classes) based application which is connected to a single database.
Smart Client provides the following technical capabilities:
• .5 sec Performance (client)
• Robust customization environment
• Upgradeability
As well as the following advantages NOT available in Classic client:
• Zero Desktop Administration
• Rich Control Set
• Support for conversion/migration
• Architectural Alignment
• Multi-tiered Customization
• Desktop Integration capability
• Centralized Business Logic
• Access to full CRM application set
• Single UI for Amdocs Portfolio
Smart client use latest Java – J2EE and Web Start technologies which only use the code required by the client application. It can be seamlessly connected to several backend databases (I.e. CRM, Ordering) thus providing a unified desktop for the CSR.
The unified desktop eliminates the “Alt Tab” navigation by contextually launching other desktop applications inside the application (i.e. customer interaction) area, thus providing single point of history for all interactions, across all applications, context-driven navigation).
In terms of user experience, Smart Client provides much richer capabilities compared to its Classic client predecessor.
– It reduces desktop complexity by hiding legacy screens and incorporating data into a single desktop screen.
– Data is accessed from other applications in the background, transparent to the user.
Background tasking capability streamlines tasks flows and eliminate “cut & paste” by automating across nested applications.
Moreover, customization and application maintenance are much more powerfully compared with old ClearBasic technology. Smart Client provides improved architecture and development tools, faster time to market for new functionality, common UI (look and feel) and tools improves integration capability and support for multi-tiered customizations.
For more information on Smart Client see https://nextgencon.com/2010/07/08/amdocs-smart-client-vs-classic-thick-client/
Yuval