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Migrating Amdocs CRM Classic to Smart Client (part 1)


Business justification for migration from classic to smart client technology is a difficult subject.  In some respects migration can be seen as having purely IT benefits, such as reduced deployment costs, reduced maintenance costs etc. 

The main business drivers for migration are often based on leveraging new functionality that is available in the smart client, not available the classic client.  This means that a purely technical migration will likely result in limited or no identifiable business benefits, making the business case very difficult to prove. 

In many cases both technical and business drivers arise during the migration assessment.

It is important to understand that although both technical and business drivers for migration are viewed separately, there is an overlap between the two areas, as improved functionality is enabled through the use of the new architecture.

 

Read the full story Migrating Amdocs CRM Classic to Smart Client (Part 1)

 

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09/10/2010 Posted by | Amdocs, BSS, CRM, CRM, Smart Client, Technology | Leave a comment

   

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